Privacy Policy

1. Introduction

VGK Construction LLC (“VGK Construction,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or contact us about a remodeling or construction project, how we use and protect that information, and the choices you have. By using the Website, you agree to this policy.

In this policy, “personal information” refers to information that can identify, contact, or locate you, either on its own or combined with other details.

2. Information We Collect

Information you provide directly: When you complete an online form, request an estimate, apply for a job, call, email, or message us, you may provide:

• Your name, email address, phone number, and physical mailing address.
• The location and specifications of your project, including budget parameters, anticipated timelines, and submitted plans or photos.
• Your direct message content and any supplemental documentation you choose to share.
• Employment application details, such as professional background, credentials, and resume submissions.

Information collected automatically: When you navigate our Website, we and our technical service providers may log technical diagnostics, such as your IP address, browser type, operating system, pages visited, duration of visits, and referring URLs.

We do not collect or process payment card data through this Website.

3. How We Use Your Information

We use the data collected for standard business operations, specifically to:

• Respond to inquiries, consultation bookings, and estimate requests.
• Formulate project quotes, organize site visits, and coordinate remodeling operations.
• Conduct follow-up communications after a phone call, email, live chat, or form submission.
• Deliver project milestones, transactional notifications, and permitted marketing updates.
• Evaluate qualifications submitted through job applications.
• Diagnose performance issues, optimize user experience, and secure our online systems against unauthorized access or fraud.
• Fulfill statutory, regulatory, tax, and insurance requirements.

4. Text Messages and Mobile Information

If you provide your mobile number and consent to receive updates, we may contact you via SMS regarding your estimate or project status. Message and data rates may apply. You can opt out at any time by replying STOP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent records will not be sold, rented, or shared with third parties.

5. Cookies and Similar Technologies

Cookies are small text files transferred to your computer or device via your browser that allow site systems to recognize your preferences and compile aggregate usage data. We deploy cookies to:

• Maintain platform functionality and security configurations.
• Analyze aggregate traffic metrics, page flow, and technical errors through analytics providers like Google Analytics.
• Preserve user-selected site settings across sessions.

Managing preferences: You can configure your browser to notify you before a cookie is set or disable them entirely via your browser's security preferences. Disabling cookies may limit access to specific interactive features on the Website.

Do Not Track: The Website does not currently respond to automated browser “Do Not Track” (DNT) signals.

6. How We Share Information

We do not sell, trade, or rent personal identifiable information. We disclose data solely within these strict parameters:

• Service Providers: Contracted vendors who support operational infrastructure (web hosting, form processing, email infrastructure, and analytics engines) who are bound by confidentiality and limited strictly to fulfilling those services.
• Trade Subcontractors and Suppliers: Authorized job-site partners requiring project addresses or contact details to execute specific installation or material delivery schedules.
• Legal Compliance: Instances where disclosure is mandated by law, court order, subpoena, or to enforce our terms and protect legal interests, property, or safety.
• Corporate Transactions: In the event of a merger, acquisition, asset transfer, or restructuring, where data remains protected under the commitments of this policy.

7. Third-Party Links and Embedded Content

Our pages may contain links or embedded components from third-party platforms, such as YouTube videos, interactive Google Maps, reviews widgets, or social media networks. These platforms operate under their own independent privacy notices and tracking mechanisms. We do not exercise administrative control over third-party platforms and accept no liability for their practices.

We do not host or sell third-party commercial products on this Website.

8. Project Photos and Customer Reviews

We periodically publish project photography and client testimonials across our digital channels. We never publish complete names, exact street addresses, or identifiable house numbers without explicit authorization. If you wish to request the removal of any photo or review concerning your property, contact us directly.

9. Advertising

We do not serve third-party commercial advertisements on this Website. If paid search or digital advertising tools (such as Google Ads conversion tracking) are implemented in the future, operational handling will align with applicable privacy principles, and this document will be amended accordingly.

10. How We Protect Your Information

We employ administrative and technical defenses, including Secure Sockets Layer / Transport Layer Security (HTTPS) encryption and routine system vulnerability scans. However, no internet transmission or digital storage architecture is 100% impenetrable. We advise against sending sensitive payment credentials or financial records via standard web submission forms.

11. How Long We Keep Information

We retain collected information only for the duration required to complete project scopes, uphold contractual warranties, satisfy statutory tax and business record mandates, and resolve disputes. Once these obligations are fulfilled, data is securely erased or rendered fully anonymous.

12. Your Choices and Rights

You may contact us at any time to:

• Confirm what personal records we retain regarding you.
• Request revisions or corrections to outdated or inaccurate information.
• Request deletion of your data, subject to statutory retention obligations.
• Revoke consent for promotional phone, email, or SMS channels.

Depending on your state of residency, state-specific legal frameworks may grant you supplementary consumer rights. We evaluate and fulfill valid requests within reasonable statutory timeframes.

13. Children's Privacy (COPPA)

In compliance with the Children's Online Privacy Protection Act (COPPA), our online services are intended exclusively for adults. We do not intentionally solicit or collect personal records from individuals under 13 years of age. If you believe a minor has submitted personal information through our forms, notify us immediately for swift record removal.

14. Email Communications (CAN-SPAM Act)

To adhere to federal CAN-SPAM standards:

• We avoid deceptive header information, identities, or misleading subject lines.
• We clearly disclose our operating physical postal address in commercial transmissions.
• We monitor and process opt-out and unsubscribe requests promptly.

To withdraw from email updates, use the unsubscribe link situated in the message footer or notify us directly at our primary contact email.

15. Changes to This Policy

We reserve the right to revise this Privacy Policy to reflect operational or regulatory updates. Any amendments will be published on this URL with an updated effective date at the top of the document.

16. Contact Us

For questions, privacy inquiries, or data modification requests, contact our office: